1) Who we are

Controller: DOSE CAFE FOOD & BEVERAGE SERVICE ACTIVITIES COMPANY W.L.L (CR 110334), registered in the Kingdom of Bahrain.

Address: Shop 15, Building 1244, Road 2719, Block 527, Saar, Kingdom of Bahrain

Phone: +973 17292666

Email: info@dosebahrain.com

Website: https://dosebahrain.com

2) Scope & Definitions

This Policy covers personal data processed through the Services. “Personal Data” means any information relating to an identified or identifiable natural person.

3) Information we collect

We collect the following categories of information:

·      Account & profile data: name, contact details (email, phone), delivery addresses, account credentials.

·      Order & transaction data: items purchased, order history, payment status and method 

·      Loyalty & promotions: program enrollment, points, redemptions, coupons, campaign interactions.

·      Communications: messages you send to us (e.g., contact forms, email, WhatsApp), survey responses, support requests.

·      Device & usage data: log files, IP address, browser/device type, pages viewed, timestamps, referral URLs.

·      Cookies & similar technologies: please see our dedicated Cookie Policy page for details and choices.

4) How we use your information

We process Personal Data for the following purposes:- Provide and operate the Services and fulfill orders. - Account & loyalty management, including issuing and redeeming rewards and coupons. - Customer support and responding to inquiries. - Personalization (e.g., remembering preferences) and analytics to improve our menu, website, and operations. - Marketing communications (where permitted), with the ability to opt out at any time. - Fraud prevention and security (protecting accounts, investigating suspicious activity). - Legal compliance and record-keeping.

5) Legal bases for processing

Where required, we rely on: consent, performance of a contract (to provide your orders and account), legitimate interests (to secure and improve the Services, personalize experiences), and legal obligations (e.g., accounting and tax).

6) Cookies & tracking

We use cookies and similar technologies for essential site functions, analytics, and (where enabled) marketing. You can manage preferences via the cookie banner and your browser settings. For details on categories and retention, see our Cookie Policy page at /cookie-policy once enabled.

7) Sharing & disclosure

We may share Personal Data with trusted recipients who process data on our behalf, including: - Payment service providers (to process card or local payments).

- Fulfilment & delivery partners (to deliver your orders).

- IT/hosting, analytics and customer-support tools.

- Professional advisers and auditors.

- Authorities or third parties where required by law or to protect our rights, users, and the public.

We require such recipients to process Personal Data under appropriate confidentiality, security, and data-protection commitments. We do not sell your Personal Data.

8) International transfers

If Personal Data is transferred outside Bahrain, we implement appropriate safeguards to protect it in accordance with applicable data protection laws (e.g., contractual protections and technical measures).

9) Data retention

We retain Personal Data only for as long as necessary to provide the Services, comply with legal requirements (e.g., accounting and tax), resolve disputes, and enforce agreements. Thereafter, we will delete or anonymize the data.

10) Your rights

Subject to applicable law, you may have the right to access, rectify, erase, restrict or object to processing, and data portability, as well as the right to withdraw consent at any time (where consent is the basis). You also have the right to lodge a complaint with the competent data protection authority.

To exercise your rights, contact us at info@dosebahrain.com. We may need to verify your identity before responding.

11) Security

We implement administrative, technical, and physical safeguards designed to protect Personal Data. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

12) Children’s privacy

Our Services are not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child under 13 has provided us Personal Data, please contact us and we will delete it.

13) Third party links

Our Services may include links to third party sites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

14) Marketing choices

You can opt out of marketing emails by using the unsubscribe link in our messages or by contacting us. Even if you opt out, we may still send you non marketing communications (e.g., order confirmations, service notices).

15) Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new “Effective date”. If changes are material, we will provide additional notice where required.

16) Contact

If you have questions about this Policy or our privacy practices, please contact:

Email: info@dosebahrain.com

Phone: +973 17292666

Address: Shop 15, Building 1244, Road 2719, Block 527, Saar, Kingdom of Bahrain.